Auto-Attendant is also a type of simplified application of ivr auto attendant singapore technology with the function of a virtual receptionist.Its main objective is to greet callers and transfer them to extensions or departments in a company without involving assistance from a human receptionist.Auto-Attendant and the IVR are terms that are often confused with being the same thing.However, there are some distinctions between the two because an IVR can perform more advanced functions and provide a more tailored interaction that an Auto-Attendant cannot.Where Auto-Attendant only follows menu choices, IVR provides interaction based on a caller’s voice response or details he enters on his keypad.
An Auto-Attendant may prompt a caller to “enter an extension” to be connected or choose from a menu system – “for sales, press 1, for customer service, press 2,” etc.It may offer us the option to be assisted by a live operator by dialing a number, usually “0”.A dial-by-name is also available to allow callers to locate particular employees or users.
What are the best tips and tricks for choosing the fitting IVR auto attendant in Singapore?
Auto-attendant, in other respects, is also known as an auto-receptionist.This mainly mentions the telephony system, which mainly routes the calls to different destinations.Some of the destinations are mobile devices or landline phones without the interference of the human operator or any receptionist.Interactive voice reply is mainly a smarter auto attendant.This technology significantly allows the users to communicate with the computer through dual-tone multi-frequency signals mainly generated by the telephone keys.
The following tips and tricks might help you in choosing the fitting ivr auto attendant Singapore:
- To make the best use of the IVR system, it is necessary to integrate the IVR with different software and hardware applications that the business has already used.
- It is essential to know what type of customer interactions the IVR can handle adequately.
- An IVR order can mainly help in some of the different business changes and help in adapting to the customers’ needs and expectations.But this must be easy to modify as well.
- The desired system must be easy to use by the end-users.
- The interactive input and response system mainly reduces customer service costs.This is significantly less expensive compared to the IM and SMS interactions.
