In this era of internet, every opportunity is being cashed out by individuals and organizations. Innovation is ruling the world and so many changes are taking place. Internet has brought so many opportunities at our doorsteps today. One among those is bots or internet bots. These are also called as WWW robots.
They work much faster than humans and they have no limitations like tiredness, boredom etc like human beings. They are computer programs which do repetitive tasks and take signs of trends and work accordingly.
They are all classified into various categories based on their functions. They include social bots, commercial bot, helpful bots and malicious bots etc. Social bots or social networking bots are mainly used to give repetitive instruction to social networking users and help in establishing connection among them. Bots used in trading are the best example of commercial bots. Chatbots and bots used in app store online etc are all commercial bots. Bots are even used to increase Youtube views, which is malicious act. They are used to increase traffic count for advertisements to increase income generated from those ads. Chatbots used to help the customers in airlines, Googleassistant, Siri etc are come under helpful category.
Let us see some of the bots we often see in various industries.
The most common bot is chat bot. we all have experience while taking to customer care, most of the times which is actually an artificial assistant that is chatbot. For example, if you try to talk to a counselor, first, chatbot will come live and start asking questions. Based on the nature of the question it will determine the domain and transfer the chat to live agent for further help.
If you are an online trader and want to deal with cryptocurrency, trading bots are the best assistants for you. They work on behalf of you and do trading automatically for you. It talks to exchange and based on the trends, it places orders, sell orders and even when you sleep or away from trading, trading bots will continue to work for you.
Many companies are making their various FAQs like HR, finance or legal etc computerized by setting algorithms into their chat bots. When you ask some unusual question or something that chatbot cannot answer, then customer support agent will come live and assist you further. They are very helpful for companies in cost reduction as one chatbot can replace lot of investment on human capital for companies
In Japan, few restaurants are running just based on robots and assist the customers starting from receiving, taking order to serving and completing billing formalities.
companies use chatbots to see that online communication is streamlined and to increase virtual engagement. They are helpful not just to the companies but also for customers to greater extent. This is the positive side of technology and bots can work even better if you monitor them regularly and making necessary adjustments.